Terms & Conditions

FENCESMARTAI LIMITED (UK)

Contact for support: support@fencesmartai.com

FenceSmartAI provides AI-powered software for fencing and gate contractors, including the FenceSmartAI quoting system, booking, messaging and automation tools, and the FenceSmartAI Members app, a community for fencing and gate contractors, suppliers and other fencing industry professionals.

• You are responsible for your account and authorised users.
• Do not share logins outside your business.

• Membership is for fencing and gate contractors, suppliers and other fencing industry professionals. Each member is responsible for their own account and login.
• You keep ownership of anything you post. By posting, you allow other members to see it within the app, and allow us to host and display it there.
• Treat other members with respect. No harassment, spam, unlawful content, or sharing other people's personal details without their permission.
• We may remove content, or suspend or close an account, that breaks these Terms.
• Posts and articles from members are shared for general information only and are not professional advice.
• You can ask us to delete your account and your data at any time by emailing support@fencesmartai.com.

• Services include fair usage allowances for messages, calls and AI-powered conversations, sized for a typical contracting business.
• No spam or abusive use.
• Excessive usage may be limited.

You may not use FenceSmartAI for:

• Unlawful activity.
• Spam or unsolicited messages.
• Harassment or abuse.
• Storing or distributing illegal content.

You must comply with telecom and privacy laws (opt-ins, opt-outs).

• You (the contractor) are the Data Controller for your customer data.
• FenceSmartAI acts as Data Processor.
• You must obtain necessary consents and only upload lawful data.

If we procure domains, phone numbers, or third-party services for you, we manage them on your behalf.

Your account is provisioned with pre-configured workflows and automations. Core system configurations are managed by FenceSmartAI and cannot be altered directly by users.

We provide reasonable support during business hours. Occasional maintenance windows may apply.

• FenceSmartAI IP: workflows, templates, and documentation remain our property.
• Your content: you retain rights to your own data and branding.

• We may suspend or end access for breach of these Terms or unlawful use.
• You may cancel at any time, as set out in your order terms.
• Data export requests must be made within 30 days of termination.

• Services are provided "as is."
• No warranty of uninterrupted use.
• Our total liability is limited as set out in your order terms.

• Our apps are licensed to you, not sold, for use under these Terms.
• Apps downloaded from the Apple App Store are also licensed under Apple's Standard Licensed Application End User License Agreement: apple.com/legal/internet-services/itunes/dev/stdeula.
• Apps downloaded from Google Play are also subject to the Google Play Terms of Service.
• FENCESMARTAI LIMITED, not Apple or Google, is responsible for our apps and their content.

These Terms are governed by the laws of England & Wales. Disputes are subject to the courts of England & Wales.